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Frequently Asked Questions

Need help with your design or order? Your will find here a few ways to find an answer:

  •   Email us, we will get back to you right away.
  •   Call (956) 687-7666
  • Browse the following information

Before Ordering

Stock is required minimum of 48 hours before production is started. Prior to any production job, all stock will be checked by our production team for correct sizing & styles. We will contact you if there are any irregularities with stock. Please note that stock not in our warehouse 48 hours prior or any items with irregularities will be subject to rescheduling.

We will quote the job for, this usually requires an email detailing specifications and artwork so that we can quote accurately. Once the quotation has been approved please email through a purchase order. Our art department will then start pre-production art layouts detailing client requirements to ensure your product is printed with correct specifications. Once we have received final approval, stock, size breakdowns and purchase order, our production team will begin decorating your product.

Call us to advise us of any rush orders you may have and you will receive a response from our customer service representative regarding the suitability of the rush order. We require stock and artwork within 12 hours of order confirmation to ensure that the layouts are sent to you as soon as possible for approval and production is ready to commence at the earliest possible time.

When printing on colored garments please allow for a white underlay (whitebase) which counts as an additional screen and color. In some instances you will require a second white (highlight white) to achieve a bright and vibrant finish. It is always a good idea to allow for two whites when printing white on dark colored items. This counts as 2 color and 2 setups.

After Ordering

When your order is confirmed, our production assistant will place the job in the printing queue. We will always try to accomodate for your deadlines however if there are any changes to the actual due date, please let us know as soon as possible and we will try to meet these changes. Late deliveries of stock and layout approvals will affect the job’s position in the queue and may result in delayed production. Lead times vary between 5 – 10 working days. Please ask us about our current lead times for an accurate time-frame for your job.

Sampling is recommended when running large quantities, in excess of one thousand units. Sampling gives you the opportunity to review and approve the print/decoration before full production commences. Please Allow for additional production lead time when sampling. Sampling is charged at $50 plus setup costs.

BrandiT has a wide range of deliver methods available whether being shipped locally or nationally. Logistics include services ranging from direct in to store and individual event location shipping, customized packaging, individual labelling and much much more. Our shipping and logistics department will be able to assist you on (956) 687-7666

Payment terms are strictly COD for all new clients. For orders that require goods to be supplied along with screen printing by BrandiT (t-shirts, hoodies, caps, bags etc), a 50% non-refundable desposit will be required prior to commencing production. We offer a NET 30 day to clients with an establish credit.

We accept the following payment methods:

  • VISA
  • Wire Transfer
  • CHECK (Must be cleared prior to pickup)
  • CASH
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